Abstract: Patient engagement has been called the “blockbuster drug of the century.” While patient and consumer engagement concepts vary among different stakeholders, health care professionals and patients intrinsically understand its power. Over the last decade, patients and caregivers, along with their clinicians have employed connected technologies to enhance self-care and manage their conditions to better engage in their health and health care. Innovative use of technologies such as patient portals, mobile applications, and mHealth services are enhancing communication, access to clinical records, use of medical reference information, participation in online communities, self-diagnosis, self-management, and tracking/sharing of biometric and other health information. However, the impact and adoption of these technologies for patient engagement have been limited by challenges including weak or conflicting drivers, technology silos, device and data incompatibility, information gaps, workflow obstacles, and policy or cultural conflicts.

This workshop will offer clinicians, system administrators, IT developers, policymakers, and patients (we are all patients, eventually!) examples of how these tools are used successfully to enhance patient engagement. Instructors will present material from research and practical perspectives, with a particular focus on identifying and addressing the challenges of patient engagement and the use of patient portals, patient-generated health data, and other technologies to promote patient-provider partnerships.

Drawing from decades of experience in the patient engagement space, Dr. Wald with RTI and formerly with Partners HealthCare and Cerner Corporation, and Dr. Sands with Beth Israel Deaconess Medical Center, Onduo, and the Society for Participatory Medicine, will provide an experience-based, practical introduction to consumer-facing health technologies and patient engagement, with particular attention to the clinical challenges of engaging patients through health IT and what the published literature has shown to be important.

Learning Objective 1:
By the end of the tutorial, participants will be able to:
1) Describe four key drivers for patient engagement
2) Describe patient portal challenges and solutions for engaging patients
3) Give three examples of patient-generated health data in practice
4) Provide examples of best practices in patient engagement before, during, and between visits


Jonathan Wald (Presenter)

Daniel Sands, Beth Israel Deaconess Medical Center

Presentation Materials: